Frequently Asked Questions about our summer camps
These are the most frequently asked questions about our camps in spain. We try improve this section every year. Thank you for your help.
Whether this is their first camp or they’ve already been and are back for more, we’ll always have a program that gives them just what they’re looking for. To this end, many of our programs do not have totally fixed schedules, as we always take into account the needs and experiences of our participants.
Excursions will depend on the type of program the children are signed up for. Everything is included in the price.
The only thing not included is the price of transport to facilities located outside Madrid. The cost of this transport will be indicated when the program is booked, with prices depending on the city where the camper resides.
In these scenarios the CEI El Jarama teams urges parents to remain calm. We’ve been working with young people for years and know how to handle these kind of situations. You can count on our experience, professionalism and determination for your child to find his place and his way at camp.
In any case, the groups are not set in stone. If circumstances warrant it, we can always change a camper’s group.
HOW MUCH POCKET MONEY DO THEY NEED TO TAKE?
Campers will not have the money in their possession during the camp. We use a “bank” system to provide them with small amounts at afternoon snack time and during excursions. Any money left over is returned at the end of the camp.
LUGGAGE
We recommend that campers mark all their personal belongings to keep from losing them.
HOW CAN CAMPERS COMMUNICATE WITH THEIR FAMILIES?
TELEPHONE: The information shown in the FAMILY AREA of our website will include the days, times and numbers for phone calls. There are three Call Days over the course of the camp, when campers can be reached at three times: breakfast, lunch and during the afternoon snack.
E-MAIL: Parents can write to their children by email at an address that will be given to you. We will distribute the emails to the campers daily, generally during afternoon snack time.
BLOG. We publish photos of the campers on a private blog – always pending parents’ consent. The pictures that we post are from different times at camp: activities, evening entertainment, in the dining room, excursions, etc.
CEI El Jarama does not allow the use of mobile phones except at camps located outside Madrid.
The use of electronic devices is discouraged, as they only tend to hamper communications and interaction with fellow campers. The team at CEI El Jarama believes that these devices can be used during the rest of the year, and that a summer camp pursues other goals, none of which involve the use of these devices.
WHAT DOCUMENTATION SHOULD CHILDREN / YOUNG PEOPLE BRING?
All this documentation is to be filled out online, along with the sign-up form, on which you will indicate whether your camper has any allergies, or needs to take any medications, etc.
WHERE DO I DROP OFF AND PICK UP MY CAMPER?
There is one stop in Madrid, on both the outbound and inbound trips.
Shuttle service to airports or train stations entails an additional cost.
Please ask us should you have any questions at all.
Arrival and departure information is specified in the information for each program. Parents will bring their children to the camp and pick them up on the last day (or choose the option of shuttle bus if available).
DO I NEED TO AUTHORIZE THE TAKING OF PHOTOS?
In the event that CEI El Jarama wishes to use a photograph for any other purpose, we will specifically contact the camper’s parents.
IS THERE A VISIT DAY FOR PARENTS?
WHAT DO I DO IF MY CHILD’S BIRTHDAY FALLS DURING HIS CAMP SESSION?
WHAT PROTOCOL IS FOLLOWED IF A CHILD IS ILL OR HURT?
We have an infirmary to deal with any incidents occurring over the course of the day, at which CEI El Jarama staff with first aid training make the pertinent assessments.If there are children who must take medication daily, on the first day of camp it is given to infirmary personnel for its daily distribution, following the instructions issued by campers’ parents or guardians. If they have any preventative medications (for allergies, asthma, or any type of dermatitis, for example) they can also be delivered to the infirmary for distribution, as necessary. Campers are not to have medicine in their possession without a medical prescription authorizing them to do so, or instructions to this effect from their parents or guardians (e.g.: an asthma inhaler).
Families are kept informed at all times.
Counselors shall inform the coordinator and/or director of any incidents or health-related complaints campers have. It is the camp director or coordinator who, after an assessment, decides whether the camper should visit the doctor or not.
We have a health center in Talamanca, open in the morning and afternoon; an Emergency Department in Torrelaguna; and our main facility is the Infanta Sofía Hospital in San Sebastián de los Reyes.
All our camps outside Madrid have thorough knowledge of and information on the closest medical centers and hospitals, so they know what facilities to use in the event of an incident.
CEI El Jarama’s managers and counselors are trained in first aid.
The program purchased includes civil liability and accident insurance.
Medicines under control:
The doctor visits El Jarama every day:
Children are separated by gender and grouped according to age, whenever possible.
Whenever parents indicate room assignment preferences when signing their child up, we will take them into account and accommodate requests whenever possible.
The counselor/supervisor ensures that everyone showers, practices proper hygiene, and that their clothing is appropriate. Bathrooms are shared.
